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Pagina 1 - CROMA24

CROMA24COLOR PRINTERSERVICE MANUAL®

Pagina 2

10Croma24 Service ManualService Station Cleaning ... 45Linear Encoder Strip

Pagina 3 - SERVICE MANUAL

100 Assembly\DisassemblyCroma24 Service Manual13. Once the Idler Pulley Assembly is in position, pinch the belt tohold the Idler Pulley Assembly in pl

Pagina 4 - Printing history

Assembly\Disassembly 101ASSEMBLY/DISASSEMBLYCroma24 Service ManualFigure 5-7. Carrier PCB Removal/Installation.4. Unlock the latch on the right end o

Pagina 5 - FCC Statement (U.S.A.)

102 Assembly\DisassemblyCroma24 Service ManualFailure to use an approved anti-static bag for storageor shipment may cause damage to the Carrier PCBand

Pagina 6 - VDE Statement

Assembly\Disassembly 103ASSEMBLY/DISASSEMBLYCroma24 Service ManualFigure 5-8. Paper and Encoder Sensor Removal.2. To remove the Paper Sensor:a. Unloc

Pagina 7 - Material Safety Data Sheet

104 Assembly\DisassemblyCroma24 Service Manualthe Encoder clear the ridges which hold it in place. Then pull itstraight out. See Figure 5-8.Install

Pagina 8 - WARRANTY OR DAMAGE CLAIMS

Assembly\Disassembly 105ASSEMBLY/DISASSEMBLYCroma24 Service Manuale. Turn the Carrier Assembly over and insert the PaperSensor flex cable into the con

Pagina 9 - Table of Contents

106 Assembly\DisassemblyCroma24 Service Manual4. Remove the Trailing Cable from the triangular portion of theStrain Relief.5. Lift up on the short end

Pagina 10 - Table of Contents (cont)

Assembly\Disassembly 107ASSEMBLY/DISASSEMBLYCroma24 Service Manual8. Using a #2 Phillips screwdriver, remove the three screws andwashers securing the

Pagina 11

108 Assembly\DisassemblyCroma24 Service Manual7. Insert the Strain Relief (with Trailing Cable) onto the CarrierAssembly by sliding it onto the Strain

Pagina 12

Assembly\Disassembly 109ASSEMBLY/DISASSEMBLYCroma24 Service ManualFigure 5-12. Carrier Bushing Installation.5. Orient the new Bushing as shown in Fig

Pagina 13 - List of Illustrations

11Croma24 Service ManualTable of Contents (cont)Firmware/Software Upgrades...

Pagina 14 - List of Illustrations (cont)

110 Assembly\DisassemblyCroma24 Service ManualRemove the Service Station, Seals, and WipersFigure 5-13. Service Station, Exploded View.1. Place the M

Pagina 15

Assembly\Disassembly 111ASSEMBLY/DISASSEMBLYCroma24 Service Manualfarther to the right might be required to release the left sideof the Service Statio

Pagina 16 - List of Tables

112 Assembly\DisassemblyCroma24 Service Manual3. Position the Service Station inside the Right Cover and placethe left side of the Service Station int

Pagina 17 - General Description

Assembly\Disassembly 113ASSEMBLY/DISASSEMBLYCroma24 Service Manualprinter.Figure 5-14. C-Bracket Assembly and Platen Removal.

Pagina 18 - Overview

114 Assembly\DisassemblyCroma24 Service Manual7. Remove the C-Bracket Assembly by removing the fourattaching screws. See Figure 5-14.8. Using a #2 Phi

Pagina 19 - Warnings, Cautions, and Notes

Assembly\Disassembly 115ASSEMBLY/DISASSEMBLYCroma24 Service ManualInstall the Lower Roller Assembly and StepperMotorNOTEEnsure that the stepper motor

Pagina 20 - Printer Specifications

116 Assembly\DisassemblyCroma24 Service ManualFigure 5-16. Installing Lower Roller Assembly.3. Lower the Lower Roller Assembly into the Base of the p

Pagina 21

Assembly\Disassembly 117ASSEMBLY/DISASSEMBLYCroma24 Service Manual6. Route the Stepper Motor ground strap through the wire accessarea and to the wire

Pagina 22

118 Assembly\DisassemblyCroma24 Service Manual6. Disconnect the Trailing Cable from J6 on the MPCB andremove the Trailing Cable Cover Assembly.7. Disc

Pagina 23 - Technical Support

Assembly\Disassembly 119ASSEMBLY/DISASSEMBLYCroma24 Service Manual17. Disconnect the AC Entry Module from the Power Supply Boardby disconnecting cable

Pagina 24 - 24 General Description

12Croma24 Service ManualTable of Contents (cont)Remove the Lower Roller Assembly and Stepper Motor ... 112Instal

Pagina 25 - Theory of Operation

120 Assembly\DisassemblyCroma24 Service ManualInstall the Power Supply and AC Entry Module1. Insert the AC Entry Module by snapping it into the PowerS

Pagina 26 - 26 Theory of Operation

Assembly\Disassembly 121ASSEMBLY/DISASSEMBLYCroma24 Service Manual12. Secure the Lower Roller Assembly onto the Platen.13. Attach the C-Bracket Assemb

Pagina 27 - Paper (Media) Axis Drive

122 Assembly\DisassemblyCroma24 Service ManualThis Page Intentionally Left Blank

Pagina 28 - The Carrier Axis Drive

6PARTS LIST123Parts ListThis chapter lists the items and their associated numbers for theparts and assemblies of the Croma24 printers that are field r

Pagina 29

124 Parts ListCroma24 Service Manual6-2 3 ACTUATOR, MPCB... 2070306-2 4 MAIN PRINTED CIRCUIT BOARD ... 2070476-2 5 LOWE

Pagina 30 - Gate Array

Parts List 125PARTS LISTCroma24 Service ManualFigure 6-1. Croma24 Assembly Parts (Platen and Above).

Pagina 31 - Flash EEPROM

126 Parts ListCroma24 Service ManualFigure 6-2. Croma24 Assembly Parts (Below Platen).

Pagina 32 - Serial EEPROM

Parts List 127PARTS LISTCroma24 Service ManualFigure 6-3. Carrier Assembly Breakdown.

Pagina 33 - Stepper Motor Controller

128 Parts ListCroma24 Service ManualFigure 6-4. C-Bracket Assembly Breakdown.

Pagina 34 - Servo Motor Controller

Parts List 129PARTS LISTCroma24 Service ManualFigure 6-5. Lower Roller Assembly Breakdown.

Pagina 35

13Croma24 Service ManualList of IllustrationsFigure PageChapter 1 General DescriptionChapter 2 Theory of Operation2-1. General Block Diagram ...

Pagina 36

130 Parts ListCroma24 Service ManualThis Page Intentionally Left Blank

Pagina 37 - Carrier Assembly Circuits

INDEX131IndexAaxis drivecarrier . . 28paper (media) . . 27Bbanding . . 84hardware or software . . 53built in test (BIT) . . 75Ccabling . . 77calibrati

Pagina 38 - System Grounding

132Croma24 Service ManualSscheduled maintenance . . 43service station . . 45,110servo motor . . 92signal flow . . 77skewing . . 57stepper motor . . 11

Pagina 39 - OPERATION

14Croma24 Service Manual3-17. Setting Up Tools from Height Gauge Kit ...613-18. Zeroing the Mic

Pagina 40 - Front Key Controls

15Croma24 Service Manual5-10. Trailing Cable Assembly Removal/Installation ...1065-11. Carrier Bushing Rem

Pagina 41 - Theory of Operation 41

16Croma24 Service ManualList of TablesTable PageChapter 1 General DescriptionChapter 2 Theory of Operation2-1. Front Key Control LED Codes ...

Pagina 42 - 42 Theory of Operation

1GENERALDESCRIPTION17General DescriptionIntroductionThis manual provides service information for the ENCAD, Inc.Croma24 Color Inkjet Printer.There are

Pagina 43 - Maintenance

18 General DescriptionCroma24 Service Manualplotters to respond to and anticipate our customers’ needs. Principalfeatures are summarized below.Three

Pagina 44 - Slide Shaft Cleaning

General Description 19GENERALDESCRIPTIONCroma24 Service ManualWarnings, Cautions, and NotesWarnings, cautions, and notes are used when additional info

Pagina 45 - Service Station Cleaning

This Page Intentionally Left Blank

Pagina 46 - Linear Encoder Strip Cleaning

20 General DescriptionCroma24 Service ManualPrinter SpecificationsThe specifications and performance characteristics of the Croma24Color Inkjet Printe

Pagina 47 - Cartridge Dimple Cleaning

General Description 21GENERALDESCRIPTIONCroma24 Service ManualContents of this Service ManualFigures are used in this manual to clarify procedures. T

Pagina 48 - Flex Cable Contact Cleaning

22 General DescriptionCroma24 Service ManualChapter 4 TROUBLESHOOTING - A table containingproblems that could occur and possible causes and repairsi

Pagina 49 - Clean and Inspect MPCB

General Description 23GENERALDESCRIPTIONCroma24 Service ManualTechnical SupportENCAD offers full technical support and service for its variousproducts

Pagina 50

24 General DescriptionCroma24 Service ManualThis Page Intentionally Left Blank

Pagina 51

2THEORY OFOPERATION25IntroductionThis chapter explains the mechanical and electrical theory of opera-tion of the ENCAD Croma24 D-Size Color Inkjet pri

Pagina 52 - Replace Carrier Bushings

26 Theory of OperationCroma24 Service ManualFigure 2-1. General Block Diagram.

Pagina 53 - Banding: Hardware vs Software

Theory of Operation 27THEORY OFOPERATIONCroma24 Service ManualPaper (Media) Axis DriveFigure 2-2. Paper (Media) Axis Drive.The Paper (Media) Axis Dri

Pagina 54

28 Theory of OperationCroma24 Service ManualThe Carrier Axis DriveFigure 2-3. Carrier Axis Drive.The Carrier Axis Drive moves the printer’s carrier a

Pagina 55 - Alignments/Adjustments

Theory of Operation 29THEORY OFOPERATIONCroma24 Service ManualMain Printed Circuit Board (MPCB)Figure 2-4. Main Printed Circuit Board.The Main Printe

Pagina 56 - Deadband Alignment

Croma24™COLOR INKJETPRINTERSERVICE MANUALPart Number 208817®

Pagina 57 - X-Axis Calibration

30 Theory of OperationCroma24 Service ManualMicroprocessorThe microprocessor (a Motorola MC68322) is the central processorunit which supervises system

Pagina 58

Theory of Operation 31THEORY OFOPERATIONCroma24 Service ManualThe gate array contains the hardware logic for dot firing, monitor-ing changes in the Ca

Pagina 59

32 Theory of OperationCroma24 Service ManualThe system firmware is stored in Flash EEPROM and can be up-graded by opening the Control Panel located on

Pagina 60

Theory of Operation 33THEORY OFOPERATIONCroma24 Service ManualStepper Motor ControllerFigure 2-6. Stepper Motor Controller.The media is driven by a S

Pagina 61

34 Theory of OperationCroma24 Service Manual2. Motor current senseThe voltage across a series current sense resistor is measuredand level shifted so t

Pagina 62

Theory of Operation 35THEORY OFOPERATIONCroma24 Service Manualtor) register in the gate array which sets the duty cycle to makeadjustments to the Carr

Pagina 63

36 Theory of OperationCroma24 Service ManualThe direction that the Carrier Assembly is moving is known basedupon the state of one detector’s output an

Pagina 64

Theory of Operation 37THEORY OFOPERATIONCroma24 Service ManualCarrier Assembly CircuitsFigure 2-10. Carrier Assembly Circuits.The Carrier Assembly co

Pagina 65 - Croma24 Control Panel

38 Theory of OperationCroma24 Service Manualalso constantly monitors the media during printing to determine ifthe media has run out.If no paper is sen

Pagina 66 - Manufacturing Menu

Theory of Operation 39THEORY OFOPERATIONCroma24 Service ManualFigure 2-11. Croma24 System Ground Network (Left Side).

Pagina 67 - Deadband

4Croma24 Service ManualCopyright © 1995 and 1996 ENCAD®, Inc. All rightsreserved.ENCAD is a registered trademark of ENCAD, Inc.CROMA24™ is a tradema

Pagina 68 - Diagnostics Menu

40 Theory of OperationCroma24 Service ManualFigure 2-12. Croma24 System Ground Network (Right Side).Front Key ControlsThe Control Panel (see Figure

Pagina 69 - Fan Test

Theory of Operation 41THEORY OFOPERATIONCroma24 Service ManualTable 2-1. Front Key Control LED Codes.

Pagina 70 - Color Test

42 Theory of OperationCroma24 Service ManualThis Page Intentionally Left Blank

Pagina 71 - Keypad Test

3MAINTENANCE43MaintenanceIntroductionThis chapter contains general maintenance and cleaning instruc-tions for the Croma24 printer.Scheduled Maintenanc

Pagina 72 - Servo Motor Test

44 MaintenanceCroma24 Service ManualCleaning ProceduresAlways turn the printer OFF, remove the power cordand the interface cable before cleaning the p

Pagina 73 - Paper Motor Test

Maintenance 45MAINTENANCECroma24 Service ManualPrinter problems can be caused by an accumulation of dirt or othercontamination on the slide shaft. Th

Pagina 74 - Service Menu

46 MaintenanceCroma24 Service Manual4. Using a cotton swab dampened with distilled water, wipe theseals and the rubber wiper in the service station un

Pagina 75 - Built In Test (BIT)

Maintenance 47MAINTENANCECroma24 Service ManualCartridge Dimple CleaningFigure 3-2. Cartridge Dimple Region.The cartridge dimple area can easily be c

Pagina 76 - Firmware/Software Upgrades

48 MaintenanceCroma24 Service ManualFlex Cable Contact CleaningFigure 3-3. Flex Cable Contacts.Cleaning the flex cable contact area is very important

Pagina 77

Maintenance 49MAINTENANCECroma24 Service Manualgears with a stiff brush to knock off any debris. A cotton swabsoaked with isopropyl alcohol can be us

Pagina 78 - 78 Maintenance

5Croma24 Service ManualFCC Statement (U.S.A.)The United States Federal Communications Commision has specifiedthat the following notice be brought to t

Pagina 79 - Troubleshooting

50 MaintenanceCroma24 Service ManualReseat Connectors on MPCB and Carrier BoardIntegrated circuits may become weakened or damagedby electrical dischar

Pagina 80

Maintenance 51MAINTENANCECroma24 Service ManualFigure 3-5. Carrier PCB Connection Locations.Figures 3-4 and 3-5 shows the locations of all the connec

Pagina 81

52 MaintenanceCroma24 Service ManualReplace Carrier BushingsThe carrier bushings are rated for approximately 1500 hours ofoperational usage. Given an

Pagina 82

Maintenance 53MAINTENANCECroma24 Service ManualStepper Motor Winding Resistance CheckFigure 3-8. Stepper Motor.1. Disconnect the stepper motor connec

Pagina 83

54 MaintenanceCroma24 Service ManualFigure 3-9. Examples of Banding.Hardware banding is usually characterized by consistent bandingstrips as shown.

Pagina 84

Maintenance 55MAINTENANCECroma24 Service ManualAlignments/AdjustmentsThe ENCAD Croma24 printers are designed with a minimum ofmaintenance requirements

Pagina 85

56 MaintenanceCroma24 Service ManualThe “Current Heads (Y, M, C)” view represents the alignment of theheads as they are currently entered. This is ju

Pagina 86 - 86 Troubleshooting

Maintenance 57MAINTENANCECroma24 Service ManualX-Axis CalibrationThe X-axis calibration procedure ensures that the processing thatdrives the stepper m

Pagina 87 - Assembly\Disassembly

58 MaintenanceCroma24 Service Manual2. Become familiar with the actions and results shown inTable 3-1. Note that these actions are performed frombehi

Pagina 88

Maintenance 59MAINTENANCECroma24 Service ManualFigure 3-13. Upper Roller Mounting.3. If you loosen one of the mounting screws and the rollermoves in

Pagina 89

6Croma24 Service ManualVDE StatementHiermit wird bescheinigt, daß der CROMA24 in Übereinstimmung mitden Bestimmungen der BMPT-AmstbIVfg 234/1991 funke

Pagina 90

60 MaintenanceCroma24 Service ManualFigure 3-15. Upper Roller Adjustment.Figure 3-15 shows how the motion (rapid drifting to the right or tothe left)

Pagina 91

Maintenance 61MAINTENANCECroma24 Service ManualFigure 3-16. Carrier Head Height Tolerance.1. Remove the lid and the right cover of the printer. SeeCh

Pagina 92 - Remove Servo Motor

62 MaintenanceCroma24 Service Manual3. Place the test cartridge upright on a flat surface and ‘zero’the gauge by loosening the knob near the top and t

Pagina 93

Maintenance 63MAINTENANCECroma24 Service ManualDamage may occur to the micrometergauge if the Carrier is moved withoutlifting up on the measuring tip.

Pagina 94 - Install Servo Motor

64 MaintenanceCroma24 Service Manual10. While lifting up the measuring tip of the micrometer, slidethe Carrier to the left of the stabilizer as shown

Pagina 95

Maintenance 65MAINTENANCECroma24 Service ManualCroma24 Control PanelDuring the installation procedures for the Croma24 , a softwareControl Panel for t

Pagina 96

66 MaintenanceCroma24 Service ManualThis brings up the Maintenance Menu as seen in Figure 3-21.Figure 3-21. Maintenance Menu.Figure 3-21 shows that t

Pagina 97

Maintenance 67MAINTENANCECroma24 Service ManualThe Manufacturing Submenu (Figure 3-22) consists of two proce-dures:Print Quality TestDeadband The proc

Pagina 98 - Frame Tensioner

68 MaintenanceCroma24 Service ManualFigure 3-24. Deadband Slow/Fast Display.Figure 3-24 shows what the display will look like when printingeither the

Pagina 99

Maintenance 69MAINTENANCECroma24 Service ManualThe Diagnostics Menu as seen in Figure 3-25 consists of eighttests:Paper Sensor TestFan TestCarrier Vib

Pagina 100 - Remove the Carrier PCB

7Croma24 Service ManualMaterial Safety Data SheetCROMA24 QIS (Quality Image Supplies) ink is nonhazardous, requiringno special disposal handling. It

Pagina 101

70 MaintenanceCroma24 Service ManualCarriage Vibration TestThe Carriage Vibration Test prints 5 sets of 3 parallel lines to testthe vibration characte

Pagina 102 - Install the Carrier PCB

Maintenance 71MAINTENANCECroma24 Service ManualKeypad TestFigure 3-29. Keypad Test.The Keypad Test checks the keypads on the MPCB. The keypadsare the

Pagina 103

72 MaintenanceCroma24 Service ManualThe test is selectable in duration. The available time selections are:5, 10, 20, 30, 40, 50, 60, 90, 120, 180, 240

Pagina 104

Maintenance 73MAINTENANCECroma24 Service ManualThe Servo Motor Test tests the servo motor by moving the carrierback and forth across the slide shaft.

Pagina 105

74 MaintenanceCroma24 Service ManualService MenuFigure 3-33. Service Menu.The Service Menu consists of ROM Information.Figure 3-34. ROM Info.The ROM

Pagina 106

Maintenance 75MAINTENANCECroma24 Service ManualFigure 3-35. Service Special Information.The Service Special Information Menu displays information abo

Pagina 107

76 MaintenanceCroma24 Service ManualTo enter the BIT mode, apply power to the printer while simulta-neously depressing the ‘soft on’ button. Continue

Pagina 108

Maintenance 77MAINTENANCECroma24 Service ManualThe latest firmware version was included and installed onto thecomputer during the installation process

Pagina 109

78 MaintenanceCroma24 Service Manual Figure 3-36. Signal Wiring Diagram.

Pagina 110

4TROUBLE-SHOOTING79TroubleshootingNo Power• faulty power replace power cordcord• AC input not replace AC entrypresent at power modulesupplyIntroductio

Pagina 111

8Croma24 Service ManualWARRANTY OR DAMAGE CLAIMSUnited StatesENCAD®, Inc., warrants its printers ("PRODUCT") to be free from defects in work

Pagina 112

80 TroubleshootingCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).No Power (cont) • all DC output 1) ch

Pagina 113

Troubleshooting 81TROUBLE-SHOOTINGCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).Carrier AxisFailure•

Pagina 114

82 TroubleshootingCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).Carrier Axis Failure • cutter assembl

Pagina 115

Troubleshooting 83TROUBLE-SHOOTINGCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).Ink Cartridge • cartr

Pagina 116

84 TroubleshootingCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).Printer Output isBanding• if banding

Pagina 117

Troubleshooting 85TROUBLE-SHOOTINGCroma24 Service ManualSymptoms Possible cause SolutionTable 4-1. Troubleshooting Table (cont).• flex cable 1) perfo

Pagina 118

86 TroubleshootingCroma24 Service ManualThis Page Intentionally Left Blank

Pagina 119

5ASSEMBLY/DISASSEMBLY87Assembly\DisassemblyIntroductionChapter 5 contains the procedures for removal and replacement ofthe Croma24 printer assemblies

Pagina 120

88 Assembly\DisassemblyCroma24 Service ManualAlways turn the printer OFF, remove the power cordand the interface cable before beginning any disasembly

Pagina 121

Assembly\Disassembly 89ASSEMBLY/DISASSEMBLYCroma24 Service ManualFigure 5-1. Cover Removal/Installation.5. Remove the Left Cover by using a flat head

Pagina 122 - Croma24 Service Manual

9Croma24 Service ManualTable of ContentsChapter 1 General Description... 17Introduction ...

Pagina 123 - Parts List

90 Assembly\DisassemblyCroma24 Service ManualRemove the MPCB (Main Printed Circuit Board)and Actuator AssemblyIntegrated circuits may become weakened

Pagina 124

Assembly\Disassembly 91ASSEMBLY/DISASSEMBLYCroma24 Service Manual11. Using care, remove the MPCB by bringing it out the front of theprinter.Failure to

Pagina 125 - PARTS LIST

92 Assembly\DisassemblyCroma24 Service Manual6. Connect the Servo Motor connector to J4 on the MPCB.7. Connect the Power Supply connector to J5 on th

Pagina 126 - 126 Parts List

Assembly\Disassembly 93ASSEMBLY/DISASSEMBLYCroma24 Service Manual4. Move the Carrier Belt to the left so it is out of the way of theServo Motor pulley

Pagina 127 - Parts List 127

94 Assembly\DisassemblyCroma24 Service ManualInstall Servo MotorIntegrated circuits may become weakened or damagedby electrical discharge. Do not tou

Pagina 128 - 128 Parts List

Assembly\Disassembly 95ASSEMBLY/DISASSEMBLYCroma24 Service Manual11. Perform the Reinstall the Left, Middle, and Right Coversprocedures to reinstall t

Pagina 129 - Parts List 129

96 Assembly\DisassemblyCroma24 Service Manual4. Lift up on the front left side of the Electronics Cover until itcomes part way off of the Carrier Asse

Pagina 130 - 130 Parts List

Assembly\Disassembly 97ASSEMBLY/DISASSEMBLYCroma24 Service Manual9. Push the Carrier Belt through the Frame Tensioner enoughto remove the Idler Pulley

Pagina 131

98 Assembly\DisassemblyCroma24 Service ManualFailure to use an approved anti-static bag for storageor shipment may cause damage to the MPCB and af-fec

Pagina 132

Assembly\Disassembly 99ASSEMBLY/DISASSEMBLYCroma24 Service Manual7. Insert the Strain Relief (with Trailing Cable) onto the CarrierAssembly by sliding

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